Politica di rimborso
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1. Subscription refunds
If a subscription is not what you expected, you can request a full refund within 7 days of your first payment, provided you have used no more than 20% of that month's subscription credits. AI generation has an immediate computing cost, so after 7 days, or once more than 20% of the credits have been used, the current billing period is non-refundable.
2. Annual plan
You can request a prorated refund of the Annual plan within 30 days of purchase; the value of the credits you have already used is deducted. After 30 days the Annual plan is non-refundable for the rest of the year.
3. Credits
Credits that have been used to generate content are non-refundable. Subscription credits do not roll over: each monthly allowance, on monthly plans and on the Annual plan alike, replaces the subscription credits left from the previous month. Credits from a one-time pack are kept separately and are valid for 30 days from the date of purchase; credits that expire unused are not refunded. Credits have no cash value.
4. Cancelling your plan
You can cancel at any time from your dashboard. Cancelling stops future renewals; you keep your plan and remaining credits until the end of the billing period you have already paid for. We do not issue partial refunds for the unused part of a billing period after cancelling.
5. Service problems
If an outage or a bug on our side prevents you from using credits you paid for, contact us. We review each case and will restore the credits or issue a partial refund where our service let you down. Credits for generations that fail on our side are returned automatically.
6. How to request a refund
Email support@freephotorestoration.com from the address linked to your account and briefly tell us why. We review eligible requests within 5 to 10 business days. Refunds are paid back to the original payment method by our payment partner, which acts as the merchant of record; depending on your bank, it can take a few more days to appear on your statement.